Firstbird Product News
Learn more about our latest feature releases, product enhancements and bug fixes.
Advanced Job Ad Branding
In our mission to continuously improve our experience for all our users, we are pleased to announce a significant new update to our job pages designed to improve your company’s branding experience for candidates.
This update will allow candidates to see the full impact of your corporate identity when visiting a job page, thanks to a number of new branding capabilities. We have introduced a sticky header to the top of the page, which not only gives your company logo priority placement but can also be colour adjusted. Additionally, you can now nominate a background colour for your job description section, and this can be different from your header background colour.
These newly introduced customization options are available to company administrators in their job branding configuration. Furthermore, there’s also a new cloning functionality that makes it easy to create multiple similar job brandings from an original.
As for Talent Scouts, the main contact person will now be clearly visible under the job details section on the job page. These details will also now include the company name, location, and department to provide a more comprehensive overview for Talent Scouts.
This new feature will be released on April 20th, 2022. For more information on showcasing your brand on our job pages, visit our Help Center.
A New Mandatory Employee ID Option
To further facilitate the unique identification of your employees in Firstbird, we are offering you the option to make the employee ID entry mandatory from 25th January 2022.
If you choose to make the employee ID entry mandatory, new users will then have to add their employee ID during their registration process, while existing users will be prompted to do so the next time they log in. If employees have already added their ID, or if the employee ID is provisioned, these steps will be skipped.
Additionally, the employee ID will now also be displayed next to the names of your employees in user management, on reward cards, on the detail page of referrals, and the user search function will also be extended to include employee IDs as well.
You can find more information on how to make these changes in our Help Center.
The Extension of Just-In-Time Provisioning for SAML SSO
As of the 25th January 2022, we will extend the amount of information that can be added by your identity provider when using Single Sign-On (SSO). In addition to the name and email address of a user, the employee ID, user role, location and department will also be able to be synchronized.
Thanks to this extension, company administrators will no longer need to assign roles to users manually after registration. With Just-In-Time (JIT) Provisioning for Single Sign-On the appropriate role can be assigned automatically when a user registers with Firstbird.
Recruiters will also receive all information needed for reward management and can identify Talent Scouts more easily (for example, based on employee-ID).
And now, registration for Talent Scouts will be even easier as they can skip registration steps if the required information was already provisioned by your identity provider.
Additionally, all changes of user data in your system will be automatically adopted and applied to users the next time they log into Firstbird. This assures your user data is always up-to-date.
Here’s an overview of all attributes that can be provisioned with JIT Provisioning for SSO:
- First name
- Last name
- Email address
- Employee ID
- User role
Once attributes are provisioned via your identity provider, this information will overwrite the user-added information and no longer will be able to be changed by the user. Any changes will need to be made through your system.
To find out more on how to configure these attributes check out this article in our Help Center.
Job Editing Improvements & Fixes
Some customers with job import integrations have reported that the editor made unwanted changes to their preformatted job descriptions when they were trying to make changes to other parts of the job ad.
Now when you edit a job, you can still change or add details just like before, but editing the job description will require an additional step: specifically enabling the editing mode of the job description section. This will ensure recruiters can easily make smaller changes to other parts of the job ad (such as changing the location or reward) without it affecting the layout of the job description.
To specifically edit the job description, firstly click on the “Edit” button above the job description box. A warning message will then appear, informing you that unwanted changes may occur to the layout during editing. By clicking “Continue Editing” you will be able to resume editing the job description as usual.
Customers who did not experience issues with their job formatting previously should continue to have no issues.
Support Form Required for Requests From March Onwards
We informed you about changes to our support process in order to provide you with even better and faster technical support in one of our previous newsletters.
As of 1st of March 2022, you will only be able to submit technical problems or questions via our support form. You will find the support form on the front page of our Help Centre.
Feel free to bookmark the direct link to the support form in your browser.
For more information, we explain the most important fields of the support form in this Help Center Article.
A Better Overview of All Referrals for Talent Scouts
Under “My Referrals” in the menu bar, Talent Scouts will soon find the tabs "Hired" and "Closed" will be merged into "Completed".
Additionally, the tab "In Progress" will be split into "Accepted" and "In Progress".
Your employees will be able to find candidates that have accepted the referral but not yet completed their application under the "Accepted" tab. Once the candidate completes their application and it goes through to recruiters, the referral will be moved to the "In Progress" tab.
On mobile, we position referrals that are yet to receive feedback from Talent Scouts above all others. Furthermore, each referral will now receive an indicator that shows the progress of the referral in the recruiting process to make it easier for employees to understand the progress and current status. This indicator is based on Firstbird's own statuses (Pending, Accepted, In Progress, and Completed).
The reason for this change is because Talent Scouts don’t receive points for a referral unless the candidate has completed the application in its entirety. This way Talent Scouts can easily see which referrals they have already received points for, and which they have not.
In order to give both existing as well as new users a better understanding of the steps involved in the referral process, we have created a help page that can be accessed by clicking on the .
This new feature will be released on December 14th.
Minor Changes in the New Registration Process
This month, we’ve changed the registration process slightly by asking Talent Scouts for their email address and password first when creating an account. Only in the next step users are asked to enter their profile data with first and last name as well as location and department.
This is mainly a maintenance change that will make Firstbird’s registration and authentication process more stable and secure for the future, but it also means things will be easier for those that use the Single Sign-On registration process (meaning there will be no second login needed). It also means things will be easier for those that use the Single Sign-On registration process (meaning there will be no second login needed).
While it might seem that not that much changes for your Talent Scouts, if you have any internal materials that show the registration screens in sequence you might have to update them. You can also check out our videos that we’ve created for your users!
- Registration on PC or Mac in English or German
- Registration with the Firstbird2Go app in English or German
This change will take place in August 2021.
Reason when closing a recommendation is now optional
Recruiters now have an additional option called "do not provide reason" when it comes to giving Talent Scouts a reason for closing their referral. This means that the responsible Talent Scout is informed that his recommendation has been closed, but he is not given a reason for this. This means that the responsible Talent Scout is informed that his recommendation has been closed, but he is not given a reason for this.
This change will take place in August 2021. For more information about closing recommendations, see the Help Center.
New Support form
In order to provide you with even better and faster technical support, we would like to introduce the new support form.
From now on you can submit technical problems or questions directly via our support form. Your request will be automatically converted into a support ticket. This allows us to react even faster with the information you send us via the form, as our support staff already get a better overview by creating the ticket. Your request will be automatically converted into a support ticket.
For more information about closing recommendations, see the Help Center.
Curious yet? In this Help Center article you will find a description of the most important fields of the new support form. Your request will be automatically converted into a support ticket.
SAML Certificate Update
Increased authentication security
Firstbird by default signs all requests sent to your identity provider with our private key. The certificate we provide can be used by your identity provider to validate the requests received for increased security.
If you are using our certificate to validate our requests or to encrypt your responses, you must make sure that the certificate is updated with your identity provider.
Automatic Certificate Rollover
The new certificate has already been made available via the metadata url which will allow your IT department to prepare for an automatic rollover.
If your identity provider supports the automatic rollover of certificates, your IT department will be able to maintain the old certificate as well as the new one. Your identity provider will then automatically switch to the new certificate on the expiration date with no service interruptions.
Manual Certificate Update
If your identity provider doesn't support an automatic rollover, you will need to change your configuration at the same time as Firstbird starts to sign requests using the new certificate!
This will be on
22.03.2021 8AM CET
If you fail to update the configuration on your end at this time, your users might not be able to login via SSO anymore!
Location of the Metadata URL
The metadata url can be found under Account Preferences → Authentication → SSO → Single Sign-On → Single Sign-On Configuration. Click on “Expand” to open up the details of the SSO configuration. Here you will find the METADATA URL.
The url contains the current and new certificate. Please copy the URL and forward it to the person or department responsible for managing your identity provider. You can find the instructions also in our Help Center.
For further questions or troubleshooting, you can contact firstname.lastname@example.org.
Talent Scouts Can Now Share via WeChat
We are excited to announce starting July 6th 2021, we will add WeChat as an additional social media sharing option for all devices. This update will allow users to share their company’s open jobs easily and seamlessly over WeChat, one of the most popular mobile messaging apps in the world with over 1 billion users. If you would like to allow your Talent Scouts to share jobs via WeChat, simply checkmark the box “WeChat” in the social network sharing options under the Settings menu of your Account Preferences (Account Preferences → Settings).
This feature will be released on July 6th, 2021. More information on how to enable the WeChat sharing option can be found in our Help Center.
Rewards for Feedback Are Now Given After a Referral Applies
As you are aware, Talent Scouts are rewarded points for providing feedback on their accepted referrals. Talent Scouts were previously awarded points immediately following the submission of their feedback even if the application was still in progress. In a small number of cases, this process resulted in Talent Scouts receiving points for applications that were never completed. To prevent this from happening, Talent Scouts will still be awarded points for providing feedback, but they will receive points and Firstbird Coins after the application has been completed.
Reminder: Removal of the Follow Function & Talent Scout Menu Item
As announced in May, we will be removing the “follow”-function and menu item for Talent Scouts on July 6th, 2021. That means that Talent Scouts will not be able to follow other Talent Scouts anymore, and will no longer be informed of any of their activities. You can read more about what that means on our Product News page.
Keep an eye out as we will be updating you on our progress via these newsletters. In addition to that, you can always check our latest updates on our Product News Page, view the status of our updates at our open community product board or contact your Customer Engagement Manager if you have any further questions about our releases.
Removal of the Follow Function & Talent Scout Menu Item
On July 6th, 2021 we will be removing the "follow"-function and menu item for Talent Scouts. That means that Talent Scouts will not be able to follow other Talent Scouts anymore, and will no longer be informed of any of their activities. This function was one of the original features of our platform, and our usage data has shown us that over time it is no longer used as a social component by Talent Scouts.
By removing this function, we will help Talent Scouts focus on being brand ambassadors and make Firstbird easier to use. Another benefit of the removal is that there will be less personal data exposed to other users on the platform, and therefore will have a positive impact on data privacy aspects.
Keep an eye out as we will be updating you on further progress via these newsletters and on our newly launched product news page. In addition to that, you can always view the status of our updates at our open community product board or contact your Customer Engagement Manager if you have any further questions about our releases.
Reward Shop Multi Language Support Is Here
We’re excited to announce that you can now have the titles and descriptions of your items in the reward shop in multiple languages. This makes it easy for all Talent Scouts, regardless of their language spoken to understand and use the reward shop. In addition to this, the reward description fields now allow an unrestricted number of characters, allowing for increased flexibility so you can put as much information in there about each reward as you wish.
Furthermore we improved the mobile experience of our reward shop for Talent Scouts, so checking out and redeeming rewards has never been easier.
These new features are now live. More information on our new reward shop multi language support can be found in our Help Center.
Automatic Email Notifications for Approved Rewards
This latest email integration will allow a nominated email address to be automatically notified once a hiring reward is approved. It’s ideal for companies that need to notify other departments or persons when a hiring reward is approved, such as the accounting department, payroll or manager. This email integration is another small step integrating your referral platform into your processes even more.
This new feature will be released on 13th April 2021.
Interface Improvements for Talent Scouts
With our focus this year on improving usability for Talent Scouts, we’ve optimized the look and feel of the job listing and the sharing options on mobile and desktop. This will allow Talent Scouts to easily have a quick overview of the published jobs, making it simple and enticing for them to share across their networks.
These new improvements will be released on 13th April 2021.
Keep an eye out as we will be updating you on our progress via these newsletters. In addition to that, you can always view the status of our updates at our open community product board or contact your Customer Engagement Manager if you have any further questions about our releases.
Here’s What’s New.
Our Two-Step Application Process Has Improved (Again!)
We’re continuing to advance our recently introduced two-step application process even further, and you will now notice:
- Applicants can now continue their application directly from a share or referral link
- The first reminder email that is sent to referrals that have accepted but not yet completed their application is now sent 15 minutes after inactivity (this was previously 60 minutes)
These new improvements are now live. More information on our two-step application process can be found in our Help Center.
Disabling Internal Applications
Some of our customers have requested the ability to disable internal applications. We are pleased to announce this feature is now available. Administrators can now find this option under their Account Preferences ➔ Settings ➔ General ➔ Employee Preferences. There you can define if you would like to allow your users to be able to use Firstbird’s internal application form to apply for jobs, or if you would like to disable that function completely.
This new feature is now live. More information on disabling internal applications can be found in our Help Center.
It’s now possible to enforce Single Sign-On (SSO)
If your company uses Single Sign-On (SSO) for registration and login to Firstbird, you can now enforce this as the only option available for all users. You will now find this option in your Account Preferences section, under Authentication. This update makes Firstbird even more secure and easier to use for our customers.
This new feature is available now. More information on how to enable it can be found here.
Beware: Enforcing Single Sign-On will disable all other authentication security settings (Multi-Factor Authentication, Password Policy, etc.) as these settings will now be handled by your Identity Provider instead. It will also disable your registration page and the ability to invite users via email as it is no longer needed. Pending invitations will be automatically redirected to the login page, making SSO the only option to register and log in. Please be aware of this before you enable this option!
There’s a new & enhanced referral name filter
We’re pleased to let you know it’s now possible to filter referrals by name. In the referrals section, all recruiters and company administrators will see the option to filter all referrals directly by name, allowing you to access the referral information you need more quickly and efficiently. This new feature is available now.
An improved candidate experience when a job is no longer available
In some instances, it might so happen that a candidate has accepted a referral but has not yet completed their application. In the meantime, that particular job has been unpublished and is no longer available. We’re improving on this part of the candidate experience by introducing an email notification to be sent to the candidate informing them that the job is no longer available, and that they will not be able to complete their application.
Recruiters will still be able to view the candidate in Firstbird; however, there will be an indication that the job is no longer available for this referral. In addition to this, the Talent Scout will also still be able to view their referral in their account but will not have the ability to provide any feedback on this candidate.
This new feature will be available on the 1st of February, 2021.
We have introduced a new referral and application process
Towards the end of last year, we introduced a new two-step referral process that was essential to improve both our users’ experience and to be able to provide you with valuable information about your referrals. With this significant and impactful update, you are now able to:
- Quickly and easily determine the candidate conversion rate derived from candidates accepting a referral vs. completing an application: This is brand new data that was not previously available to you and is extremely valuable in improving your referral applications' success rate.
- Reach out to referrals that did not complete their application: With this new information, you will be able to view and contact candidates that have accepted their referrals but have not completed their application. This provides you with an opportunity to invite these referrals to your talent pool and to get insights into why their applications may not have been completed.
- Integrate seamlessly to your applicant tracking system: This update allows us to easily redirect users to the application form of your ATS*, allowing for a more customized candidate journey on your request.
This new feature is available now. More information on our new two-step application process can be found here.
* your ATS will need to be able to support this type of integration. If you are interested in knowing more please get in touch with email@example.com or contact your Customer Engagement Manager directly.
What’s on the radar for the coming months
We are constantly working to deliver a world-class platform for our customers. We continue to work on several new features, including:
- Enabling and disabling the option for internal job applications: You can decide if you would like your Talent Scouts to apply directly through Firstbird
- Reward shop improvements such as:
- Multi-language support: The ability to translate reward titles and descriptions into the languages you need
- Revoke a bought reward: A bought reward can be revoked and the coins are reimbursed
- Extended description fields: So you can add more information about your rewards)
- UI/UX improvements
- Reward approved email notifications: So you can forward information to a dedicated email address once a reward has been approved
- Customisation of the networks a user can share on: So you can decide on which networks a user can share your jobs
Keep an eye out as we will be keeping you updated on our progress via these newsletters. In addition to that, you can always view the status of our updates at our open community product board or contact your Customer Engagement Manager if you have any further questions about our releases. Stay tuned!
Statistics Update: What Has Changed?
You might remember in our last update we introduced a simplified referral form and divided the application process into two steps: the acceptance of the referral, and then the application. As a result, the definition of referral and application changed in the statistics dashboard. You can read more about this in our previous blog post here.
With our upcoming release, the historical data on the platform will be adjusted accordingly, meaning all applications via direct referrals and all applications via job shares that were generated prior to that update will be aligned accordingly. The statistics dashboard will now show the total number of referrals and applications according to the new process.
You will still be able to see the application via referral and applications via job share statistics in our reports. For a more detailed explanation, please read our latest blog post.
Automatic Approval of Rewards
Due to our customizable options when it comes to creating rewards, we often have received the feedback that some rewards do not require manual approval and this creates increased effort for recruiters. With this in mind, our upcoming release will allow for the possibility for individual rewards within a reward plan to be automatically approved.
We Will Remove Our “Easy Start” Wizard
As most of our users skip these steps when they first register for an account, we have decided to remove it.
Interesting Jobs Now on the Dashboard
To make it even easier for employees to share jobs, we will now be recommending jobs that may be interesting to them on their dashboard.
A maximum of five jobs will be displayed, and these jobs will be consistent with the locations and departments the Talent Scout has requested to be notified about, as well as jobs that are marked as “hot jobs”.
Sharing via Email Is Now 100% GDPR Compliant
We have adapted our sharing via email process to make it completely GDPR compliant. This means that when you go to share a job via email, the Talent Scout’s default email program will open. The email is then sent from the Talent Scout’s own email address, meaning that Firstbird does not process any personal data.
Recruiter: The Number of Unread Referrals Will Be Removed From the Menu
The number of unread referrals displayed next to the “Referrals” menu item will be removed with the upcoming release.
Simplified Referral Form
We have divided the referral form into two steps. In the first step, candidates will be only asked to enter the most important contact details (first name, surname, email) and then they will be asked to accept the referral.
In the second step, following their acceptance of the referral, they will journey through the improved Firstbird application form where they can reveal more about themselves and add attachments.
If a candidate cancels their application after the first step, they will be reminded (via email) to complete their application after 60 minutes, and then again after 24 hours.
If a candidate does not complete their application within 30 days, their data will be automatically deleted. You will be able to get an overview of accepted referrals via the new "Accepted Referrals" tab, located under the menu item "Referrals".
Referrals and Applications
There will now be a clearer distinction between referrals and applications. All candidates will be referred to as referrals, regardless of how they were referred. Once their application is completed (the second step of the application form), the referral will become an applicant.
This will easily allow you to see how many referred candidates have applied and how many of these applications resulted in hires.
Changes to Statistics
The statistics will now show all candidates as referrals, including those who apply via a job shared on social networks. This allows the conversion between referral and application to be shown in Firstbird. Internal applications, for example, applications that are directly carried out by Talent Scouts, will no longer be counted in these statistics.
Furthermore, we have decided to remove the shared jobs statistics, as sharing jobs via social networks does not allow an exact evaluation due to technical reasons.
Changes to Internal Applications
Previously, recruiters who had been assigned to a job as a contact person received points for internal applications and were asked to provide feedback. We have improved this process with our latest update and internal applications will no longer result in a contact person receiving points or coins (if the Reward Shop is active). Feedback is also no longer requested.
Optimization of Referrals on Mobile Devices
We have improved the card design for referrals on mobile devices. Reward cards that are due will also show when a reward is due. For recruiters and company administrators it will now be possible to return from the job details page to the list of published jobs. We have also further optimised the job view and referral form for mobile devices.
Improve Your Candidate Experience
Our Candidate Experience Package is also available as an additional product package, so you can now offer your candidates a uniform candidate journey with their application.
With the Candidate Experience Package, candidates will be directly forwarded to your application form or your job in your applicant tracking system following the acceptance of the referral (first step).
Referrals will be directly integrated into your application tracking system and information will be synced with the referral in Firstbird.
Easier Registration Thanks to a QR Code
With the next release (v1.0.56) of the Firstbird2Go app, users will be able to register via QR code. First-time users will also get a short introduction to help them get off to a great start.
The latest version of the app will be available in the App- and PlayStore by the end of the week.
Improve Your Candidate Experience
Present your company at its best and make your employer branding stand out. With our new Candidate Experience Package, you can offer your candidates a uniform candidate journey through our seamless forwarding directly to your application form or job ad. Referrals are integrated directly into your applicant tracking system.
Referrals and Applications
Up until now, candidates coming from direct referrals and shared jobs in Firstbird were differentiated. Candidates coming from a direct referral were counted as a “referral”. Candidates coming through a shared job as an "application". We will bring this type of differentiation together in the future to prevent misunderstandings.
Interesting Jobs Directly on the Dashboard
Your employees no longer have to search for jobs that fit into their network. On their dashboard, they will be shown jobs for sharing that could be of interest to their network based on their personal settings.
Simplified Referral Form
Similar to before, candidates accept the referral, but now only the most important contact details will be asked in the first step. After accepting a referral, candidates will then go through the improved Firstbird application form where they can reveal more about themselves and add attachments.
Optimization of Referrals on Mobile Devices
We have further optimized the job view and the referral form for mobile devices.
Automatic Deletion of Referrals Extended
Until now, it was only possible to delete referrals that had already been closed. In the future, administrators can also configure when referrals should be automatically deleted.
Filter referrals by name
Recruiters can now filter referrals by name for quick access to relevant information such as employee feedback.
Change of Statistics
Statistics will now show all candidates as referrals, including those candidates who apply via shared jobs. This will allow the conversion between referral and application to be illustrated in Firstbird in the future.
We have also decided to remove the shared job statistics in the future. This is because the sharing of jobs via social networks unfortunately does not allow an exact evaluation due to technical reasons.
If you are interested in more details on all new future functions, you can read them today in our product blog: